Terms & Conditions

Deposits

To secure your order, a $100 non refundable deposit is required at the time of your booking, for orders under $100 full payment is required. This deposit confirms your booking for the selected date (please note your booking isn’t secured until deposit is paid). The remainder has to be settled at least 7 days before your pick up/delivery date.

Refunds

We want all of our customers to be happy with the order they receive. If there is an issue with your order, and you are unsatisfied with the flavour/quality we require you to contact us immediately. To be considered for a refund your order must be returned next business day for us to assess and resolve the issue. A refund won’t be honoured if product has be consumed.

Damage

If for some reason your order has been damaged once it has left our premise or after delivered to a venue, we take no responsibility. We will try help as best we can via messages, however if you’re needing an emergency call out to try fix your order. If available, a call out fee will apply.

Cancellations/ Changes

We understand things don’t always go to plan, If you need to cancel or change your order please let us know as soon as you can. If it is more than seven days prior to your event date we will happily move your order to the new date subject to availability. If it is less than 3 days notice, full payment will be forfeited.
Any cancellations made will result in loss of your non refundable deposit

Agreement of Terms and Conditions

By proceeding with an order and paying a deposit you’re in agreement with our terms and conditions as stated above.